Frequently Asked Questions (FAQ)
Register
Q: Why register?
A: Making an account at LoungeAvenue is important to guarantee a successful delivery. Also you can choose to keep abreast of key promotions and offers. Data are in no way shared with third parties.
Q: I forgot my password?
A: You can easily ask for a new password by writing your email here. A temporary password will be mailed to that email address.
Order
Q: What if a product is not available?
A: If a product is no longer in stock, you will be notified via email. If this product is part of an order, then the order will be delivered as soon as all of your order is in stock, unless otherwise required by you. It is also possible we offer you an alternative product in a different color/model.
Q: Am I obliged to order via webshop?
A: No! You can visit us at our offices, where we also have a showroom: Uilenbaan 148b, 2160 Wommelgem, Belgium. Is this too far for you, then we can provide you the address of a shop in your area that sells the same article too.
Pay
Q: What payment methods can I use?
A: LoungeAvenue works with Visa, American Express, MasterCard, Bancontact/Mister Cash, Paypal and Billy.
Q: Is it safe to buy online?
A: Our transactions are 100% encrypted and securely transferred via the web for verification by Ogone (www.ogone.com), worldwide known and respected provider of internet transactions.
Shipment
Q: When do I receive my order?
A: From the moment you have made your order at our website, you can expert delivery after maximum 2 workdays. If it takes longer you can track the status of your package at www.tracktrace.nl with the track & trace code you received from us (see next Q).
If this is not possible you can contact us via customercare@loungeavenue.com or via telephone: +32 (0)3 324 50 24.
It is possible you don't receive your order for alternative reasons, out of stock or not yet delivered by the manufacturer. In any case we will always notify you, and we will do the best we can to satisfy you 100% as a customer.
Q: How can I trace my package?
A: After your package has been picked up by TNT Post we will inform you and give you the track and trace code provider by TNT. That way you can easily see where your package is at that moment. The website where you can fill out this code, is www.tracktrace.nl
Q: Can I pick up my package in person?
A: You have the opportunity to pick up your order in person, at our warehouse, monday to friday from 9am till 5pm, on friday till 3pm.Address: Uilenbaan 148b - 2160 Wommelgem - Belgium.
Q: There is something wrong with my package?
A: If upon receipt your product is damaged (DOA), we kindly ask you to send it back to us within 14 calendar days after receipt,accompanied by the original invoice. This way we can exchange the product as soon as possible.
We're only people, so incorrect deliveries are a possibility. Should this be the case, please contact our logistics via walter@loungeavenue.com, so he can make the necessary arrangements.
Any more questions? E-mail us: customercare@loungeavenue.com
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